Shipping policy

SHIPPING & DELIVERY

  1. We offer shipping to all states and territories within Australia. Please check our delivery FAQ to check the delivery times for your location. These times are indicative only and are based on the average delivery times experience by customers.

  2. We offer shipping internationally. In order to obtain a quote for shipping outside Australia, please contact our customer service team. International shipping quotes are obtained directly via our shipping partners online customer portals and may be subject to change once given. Should you arrange your own method of international shipment, we will not be held liable for any breakages during and after transit. All international sales are subject to these terms and conditions and Australian Consumer Law.

  3. Should you require a change of delivery address or delivery date please contact us within 48 hours before your scheduled delivery date. If you have not specified a delivery date, please contact our customer support team as soon as possible. Should you be unavailable to accept the delivery during the day, you may be charged a redelivery fee by our delivery partners. You may leave delivery instructions which will be passed onto our delivery drivers and partners. Neither we nor will our deliver partners be held liable for loss or damage suffered while carrying out your delivery instructions.

  4. You may request a date for delivery and we will endeavour to meet your delivery requirements. However, it is sometimes extremely difficult to ensure your delivery is received when requested due to matters out of our control. Should we be unable to satisfy your requested delivery date we will contact you as soon as possible. We take no responsibility for the failure to deliver by third party delivery services.

  5. A number of products are currently unavailable for general delivery outside the Sydney Metropolitan area. Should you require delivery of these items please contact our Customer Service Team. We cannot guarantee that delivery will be possible. Please refer to our delivery FAQ for information regarding restricted items.

SHIPPING INSURANCE

  1. We offer shipping insurance on all orders. This will cover your parcel for any loss or damage in transit. We strongly recommend that you take out insurance on your order. We will not be held liable should your parcel be lost or damaged during transit.

  2. Some claims may incur an excess and may vary depending on the underwriter. The maximum claim at any on conveyance is $50,000.

  3. Notification must be provided within 25 days after the date of delivery. Notification outside this period will not be covered and no compensation will be given. Our underwriters require notification within 25 days of delivery or the right to claim is forfeited.

  4. We will assist you in any claim you make and endeavor to ensure that any inconvenience as a result of damage or loss is minimized.

Revision 20 May 2020 - Version 2.5a